Frequently Asked Questions
Frequently Asked Questions
Information about the cases registered with the courts, the deadlines granted, the measures ordered, the court hearings, the court organisation, the recruitment procedures held, the contact details and, in general, about the activity of the courts can be found on the portal just.ro.
If the court has granted you legal aid in the form of instalments for the payment of the court fee, we recommend that you pay the instalments only at the mayor’s office, not through this portal. Otherwise, the mayor’s office will not have a record that you have paid your instalments and there is a risk that they will start foreclosure against you.
After paying the court fee, ghiseul.ro doesn’t always redirect you back to our portal due to technical difficulties. If this happens, please send the proof of payment you received by e-mail from SNEP (ghiseul.ro) immediately to the court using the section Submit Other Documents in an Existing Case. Please also inform the Court of Appeal Galați about this using the contact page. We are sorry for the incovenience and we assure you that we will take the necessary steps with the administrators of ghiseul.ro to solve this issue.
When you make a request, submit documents or access any service through our portal, you automatically receive to your e-mail address specified in the form a copy of the e-mail message, sent to the court registrar, with your request, with all attached documents, including proof of payment of the court fee. At the same time, when you pay a court fee via the portal, you will also receive by e-mail a proof of payment from ghiseul.ro
We pride ourselves on having at least 99% uptime on the operation of our portal. However, it may happen that, for technical reasons that are often beyond our control, your request is not received by the court or the message with the proof of dispatch does not reach your e-mail inbox.
We therefore recommend that if you have not received proof of dispatch by e-mail within one hour from the time of the request, you resend your request to the court via one of the alternative channels: e-mail, fax, post or courier services. The contact details of the courts can be found on the portal just.ro.
To obtain access to the electronic court case file, please fill in and send the “Request for electronic communication in case files” (including your e-mail address and mobile phone number). The request for electronic communication of documents in the files is available in pdf and word. You can upload your request to the file using the Submit other documents in an existing file.
In this situation, you should send to the registry of the court where you have the case(s) pending, using our page Contact the court , a request for modification of access data, specifying the case number for which you want the modification to be made.
To resolve this situation, you should contact the clerk handling the case file or the chief clerk of the section concerned and request access data. The clerk will send you a communication with the necessary access data. To contact the clerk, please use the contact page of the court where the case is pending.
Most of the time, due to a cache problem in the internet browser you are using (Chrome, Firefox, Opera, Edge, Safari, etc.), the authentication code request does not go through. Try clearing this cache or try accessing the electronic case file with another browser. If the problem persists, contact the Court of Appeal Galați.
No. At the time you were appointed to a case, the court clerk should have informed you electronically. In the e-mail you received, you will find the login details for the electronic case file. If you have searched and were unable to find this e-mail message for a specific case file, contact the relevant court.
It is important to know where you are resident because, if you live in Romania, the payment of the court fees is made to the account of that respective mayor’s office.
The town you desire does not appear in the lists from the forms because the mayor’s office in question is either not registered with ghiseul.ro or does not accept the payment of court fees through ghiseul.ro. You can find the list of institutions enlisted here. The list of mayor’s offices that accept online payment of court fees is updated by our portal, once an hour, by connecting via an application programming interface (API) to ghiseul.ro.
Also, in late December and early January, many mayor’s offices temporarily suspend accepting payments through ghiseul.ro in order to complete the year-end budget closing operations.
Ghiseul.ro accepts only Romanian personal numeric codes (CNP) and fiscal identification codes (CUI) for the beneficiary of the payment and for the person who actually makes the payment, making a summary verification of the figures according to the algorithms established by the Romanian authorities. If you enter CNP or CUI codes from other countries, ghiseul.ro will signal an error and refuse to carry out the transaction. If the CNP or CUI code is Romanian, check carefully that you did not make a mistake when entering the code. If the error persists, please contact the Court of Appeal Galați.
